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Account
Overview
How can I give a user access to my account?
Billing & Legal
Overview
Are you registered with the Information Commissioner's Office (ICO)?
Do you have insurance?
How do I cancel a hosting package?
How do I claim my free developer/staging hosting package?
CDN
Overview
Can I enable / disable Always Online?
Can I temporarily disable the CDN?
Can the Browser Cache TTL be increased / decreased?
Can the CDN caching level be changed?
How can I purge the CDN cache?
CI/CD
Overview
Can I use TeamCity with your hosting?
Can you help with Azure DevOps pipelines?
Can you help with GitHub Actions workflows?
My deployments failed due to a lock *.dll file, how do I fix this?
Databases
Overview
Can I set my database hostname as ‘localhost’?
Can my database be restored from a bacpac file?
Can you restore my database from my old/current SQL server?
How do I connect to my database via .NET?
How do I manage my Microsoft SQL database?
How do I restore my database?
I cannot see database details in my sub user account
I'm receiving error "SqlException (0x80131904): A connection was successfully established with the server, but then an error occurred during the login process.", how do I fix it?
What is the database containment type?
What’s the MSSQL database size limit?
Where do I find my MSSQL Database information?
Domain Names & DNS
Overview
Can I use my own Cloudflare account?
Can I use my own non-Cloudflare DNS provider?
How do I add DNS records?
I cannot see DNS/CDN management in my sub user account
My .dev domain isn't resolving
What are your nameservers?
What CAA records do you require?
What is a nameserver?
What is your Nominet TAG?
Email & SMTP
Overview
How do I configure Umbraco Forms to collect the users IP Address?
How do I send email from my website?
How to use your domain with iCloud mail
Sending Email Via MailGun SMTP
What are your SMTP details?
Where do I find my MailGun information?
Why can't I send email with my MailGun details?
FTP, Web Deploy & Git
Overview
Can I deploy from Azure DevOps
How can I deploy from AppVeyor
How can I deploy from GitHub Actions
How can I stop Web Deploy resetting my folder permissions?
How do I connect via FTP?
How do I connect via Web Deploy?
I use Azure DevOps, can you install the deployment agent?
What is the passive FTP port range?
What is the Web Deploy configuration?
GreenStack
Overview
Are there delays when deploying to a replicated GreenStack service?
Can I automatically trigger my GreenStack deployment?
Can I have terminal access to my GreenStack container?
Getting Started with Umbraco 13 on GreenStack with GitHub
Getting Started with Umbraco 17 on GreenStack with GitHub
GreenStack Starter Azure DevOps Pipelines
GreenStack Starter Dockerfile
GreenStack Starter GitHub Actions Workflows
How do I fix the HTTPS Health Check for GreenStack?
How do I fix the Runtime mode validator for GreenStack?
How should I configure Examine for GreenStack?
How to Forward HTTPS headers
How to I access my GreenStack persisted files?
How to persist .NET Data Protection keys
I want to use SQLite or an external database, how do I do this?
Is there a Webhook to automatically trigger the release?
Is there FTP or WebDeploy access to GreenStack persisted files?
My site is showing Page Not Found after deployment
What Docker registries does GreenStack support?
Why can't I see my GreenStack logs UmbPanel?
Hosting
Overview
Can you host my Umbraco Cloud version 7, 8 or 9+ website?
Can you provide a page to view the external uptime report for my website?
Do you support PHP or WordPress?
Do you support xStatic?
Does your Windows hosting support .NET Core?
How are the backups handled?
How can I view my error log on UmbOne using .NET Core or .NET 5+ ?
How do I change file permissions on my website?
How do I check UmbHost service status?
How do I set up a scheduled task?
I am getting error "The key {....} was not found in the key ring" in my Umbraco V9+ logs
I have updated my DNS and now I get an SSL error
I'm getting Cloudflare DNS Error 1016
Is Ucommerce supported on your platform?
Is UmbOne configured for 32Bit or 64Bit application pools?
Is URL Rewrite installed?
Is Vendr supported on your platform?
My Umbraco Forms files are accessible without being logged in
My Umbraco site is returning an error of: "Cannot load libwebp.dll"
My website Application Pool keeps stopping, why is this?
[VIDEO] How to Deploy Your Umbraco Site to UmbHost from AppVeyor
What are the Umbraco file / folder permissions and how do I set them?
What do I do if I believe a site is in breach of UmbHost's policies?
What is my temporary URL?
What version of Windows do you run?
What versions of .NET Framework do you support?
What versions of Umbraco do you support?
Why am I seeing this error: Microsoft.AspNetCore.Antiforgery.AntiforgeryValidationException: The antiforgery token could not be decrypted.
Migrations
Overview
Can you migrate my website?
Can you takeover my Umbraco hosting?
How to convert an Umbraco Cloud project into a standard Umbraco project
SSL Certificates
Overview
Can force HTTPS be disabled?
Can I use a third-party SSL certificate?
How can I generate a Certificate Signing Request (CSR)?
Is a SSL certificate included?
UmbCheckout
Overview
Can I change the domain or directory my license uses?
Can I extend or add my own payment gateway?
How can I get a Developer License?
How long is a Developer license valid for?
My license is returning an invalid error, why is this?
What payment gateways are supported?
Where can I download or view the source code for UmbCheckout?
Where can I download UmbCheckout?
Where can I find the documentation for UmbCheckout?
Status
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Is URL Rewrite installed?
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Yes, as standard URL Rewrite is available and installed on our servers.
